Resume
Work Experience
Education
Skills & Expertise
University of Washington IT Service Center
July 2023- Present
Verizon
June 2022- Aug. 2022
Senior Computer Specialist
Provide Tier 1 support to students, employees, and affiliates at the University of Washington, handling sensitive information and resolving more than 100 customer requests a week.
Designated communications expert; overseeing the meticulous copy editing of written communications for precision and clarity.
Collaborate with various experts to update and write knowledge base articles and templates for internal company use to improve efficiency.
Develop and compose professional email communications, templates, and other content for use in customer communications.
Subject matter expert (SME) in Office 365 Suite, Google Suite, and Mailman (an email hosting service).
Sept. 2019- June 2023
IT Student Consultant (Student Lead) & Email Analyst
Troubleshot and resolved technical problems for customers, multitasking during periods of high volume.
Walked customers through complex problems on the phone and through written communication by detailing clear and concise instructions involving many applications, such as Office 365 and G Suite.
Part-Time Engagement Editor
Responsible for uploading all articles for the newspaper to the website CMS while editing the content and photos using Adobe Acrobat Pro.
Composed weekly newsletters sent out to subscribed readers to engage them with current news and events.
Develop a social media strategy across multiple platforms (e.g., X, Facebook, Instagram) to maximize reader engagement and deliver relevant content.
Wrote articles on topics ranging from news to arts within the LGBTQ+ community in Seattle.
Technical Writing Marketing Summer Intern
Created and edited technical eBooks, blog articles, interviews, white papers, webinar scripts, social media posts, promotional emails, sales decks, marketing communications, etc., for Verizon to drive leads and web traffic.
Conducted independent research and consulted SMEs to capture complex technical concepts in an understandable way.
Helped create engaging content for a newly acquired business unit that had little prior marketing material to be used for customers around the world.
Seattle Gay News
Sept. 2019- June 2023
Freelance Journalism
Freelance on various topics ranging from housing affordability in Snohomish County, LGBTQ+ news and arts, and social justice issues in the PNW.
Conduct interviews and foster relationships with people throughout the community.
Oct. 2022- May 2025
May 2024- Present
June 2023
April 2024
Jan. 2022- June 2023
The Snohomish County Tribune Newspaper
Seattle Gay News
The Seattle Medium
Real Change
The Daily Newspaper at the University of Washington
Sept. 2019- June 2023
Journalist
Pursued interesting topics ranging from technology to art, adapting to students’ changing interests in order to produce engaging and relevant content.
Exercised creative liberty to make imaginative decisions to grow as a writer.
University of Washington- Seattle
Bachelor of Arts in Journalism and Public Interest
Bachelor of Arts in Anthropology of Globalization
Dean's List (2019-2023)
Cumulative GPA: 3.76
Fluent in English, Urdu, and Hindi
Proficient in writing, interviewing, researching, editing, proofreading, and developing multimedia work
Expertise in Google Suite and Office 365 (including Sharepoint) applications
Experience with ServiceNow and WordPress
AP style
Creative writing and storytelling
Technical writing
Customer Service